24/7 line
Emergency Plumbing in Greenville, SC
24/7 emergency response for burst pipes, backups, and urgent repairs across Upstate SC.
The first ten minutes with a burst or frozen pipe
Water does most of its damage while someone is still looking for the shutoff. Before you call, find the main valve. In most Greenville homes it sits where the supply line enters the house, at a basement wall, in a crawlspace or garage, or inside a meter box near the street. Turn it clockwise until it stops. If a single fixture is the culprit, the oval stop valve under the sink or behind the toilet will isolate it and leave the rest of the house running.
Then open the lowest faucet in the house and the highest one. That drains the pipes that are still full and takes pressure off the break. If a line froze and split, leave the heat on, keep the cabinet doors open, and do not chase the ice with a torch or a hair dryer. A frozen section that has already cracked will leak the moment it thaws, so the goal is to have the water off before that happens.
Call (864) 436-3006 once the water is off. The emergency line answers 24 hours, and a licensed master plumber works through what you are seeing with you before anyone is on the road. If the leak is soaking drywall or flooring, tell us. Wet material left sitting is how mold starts behind a wall, and the sooner the source is stopped, the less there is to dry out.
Excavated copper water line with a new repair coupling fitted in the trench
What we stabilise on the first visit
An emergency visit has one job: stop the damage and get the house usable. Burst or frozen pipes, severe leaks, clogged drains and main line backups, overflowing or non-flushing toilets, water heater failures and tank leaks, and sewer line blockages are what we get called out for across Greenville, Spartanburg and Anderson. We arrive with the tools and fittings to isolate a failed section, cap or coupling a line, clear a blocked drain, or shut down a leaking tank so the rest of the plumbing keeps working.
When the cause is not obvious we trace it rather than guess. A stain on a ceiling can sit a long way from the pipe that made it, so we follow the wet material back, check the supply and drain runs above it, and confirm the leak is actually the one we are fixing. A sewer backup gets the same treatment: find where the line is blocked, clear it, and look at why it blocked so it is not back next week.
You get a free on-the-spot estimate when the technician arrives, and no work starts until you approve it. That is true at two in the morning as much as it is on a Tuesday afternoon. If your homeowners policy covers the damage, we work with insurance claims, so tell us up front and we will document what we find.
The permanent repair and the one-year labor warranty
A temporary fix stops the water. The permanent repair is what keeps you from calling us back. On a split pipe that means cutting out the damaged length and joining new pipe with proper fittings, not wrapping a leak and hoping. On a failed water heater it means deciding with you whether the unit is worth repairing or has run its course. On a stubborn main line backup it can mean a camera and a jetting visit to find out what is happening inside the line.
Once the repair is done we check the work under pressure, look at the neighboring joints that were stressed by the same event, and tell you plainly if something else nearby is on its way out. Old Upstate houses often have mixed materials, and a failure in one section is a fair warning about the next.
Our labor is backed by a one-year warranty on qualifying repairs, and manufacturer warranties on parts still apply. Steve Pillon has run this family company out of Greenville since 2010, and the point of the warranty is simple: if the repair we made fails, we come back. Request an estimate on the contact page, or call the 24/7 line when it cannot wait.
“Had Matt come out today and fix some leaks in the wall. He was fast efficient and overall a pleasure to work with.” Sapphire Skiba-Alonso, Google review.