Hot water
Water Heater Service
Repair, replacement, and maintenance for tank and tankless units.
No hot water: is it the tank or the tankless unit?
The first question on a no-hot-water call in Greenville is which kind of heater is on the wall, because the two fail in different ways. A tank heater that runs out halfway through a shower is usually telling you one of three things: sediment has buried the lower element or the burner so only the top of the tank heats, a dip tube has failed and cold supply water is mixing straight into the outlet, or the tank is simply too small for the house. A thermostat set too low can fake all three, so we check it before anything else.
A tankless unit that goes lukewarm or throws a fault is a different diagnosis. Scale on the heat exchanger restricts flow, and a clogged inlet screen or a gas supply that cannot keep up will starve it. We trace the symptom to the part instead of swapping equipment on a guess, and we say plainly when a part can bring the shower back.
If the unit is leaking from the tank body, rusted at the base, or sitting in a pan full of water, that changes the call from repair to replacement planning. Water at the base of a water heater is a plumber call, not a wait-until-morning problem, so use the 24/7 line at (864) 436-3006 and shut the cold supply to the heater while you wait.
Wall-mounted tankless water heater with its gas and water piping on brick
Repair or replace: where the honest line sits
A tank unit that is 10 to 12 years old, rusting at the base, popping as sediment boils, or leaking from the tank itself is usually a replacement candidate. A leak in the tank cannot be patched for long, and replacing on your own schedule is far cheaper than replacing after the heater floods a garage or closet. A heater with a bad element, a worn thermostat or a tired anode is a different story, and we will tell you if a part can still buy real time.
The estimate is free and it happens on the spot. You hear what is failing, what can wait, and what the right fix is before anything paid begins, and nothing gets started until you approve it. When replacement is the answer, the Water Heater Replacement page walks through how we size the unit and what the install includes, for tank and tankless, residential and commercial.
Repairs on qualifying work carry our one-year labor warranty. Manufacturer warranties on the parts and the heater itself still apply, and we leave you with the paperwork so you know which clock is running on what.
The yearly flush, and the free one we offer
Sediment insulates the burner or element, so a tank that is never flushed works harder and fails sooner. Once a year is the usual interval for a tank heater on Upstate city or well water. A tankless unit needs a descaling flush on its own schedule, and we will note that on your invoice so it does not get forgotten.
Right now we offer a free water heater flush paired with a free 65-point whole-home plumbing inspection for Upstate homeowners. The flush covers one standard tank-style unit. The inspection walks the visible supply lines, drains, hose bibs, under-sink stops, toilets and the water heater itself, then hands you a written list: what is fine, what to watch, and what should be repaired now.
It is how we show you the difference between a drip that can wait and a supply line already weeping into a cabinet. Ask for it when you book, or call (864) 436-3006. If the heater is already failing, tell us on the phone and we will send someone with the right parts.
Free on-the-spot estimate first, and no work starts until you approve it. The emergency line at (864) 436-3006 answers 24/7.